786, Misty Drive,
Las Vegas, NV, 39981
5/02 TEACHERS COLLEGE, COLUMBIA UNIVERSITY, New York, NY
Master of Arts in Organizational Psychology
8/93 INDIANA UNIVERSITY, Bloomington, IN
Bachelor of Science in Human Resources
Recipient of 1993 Distinguished Student Award
11/97 - 12/98 SONY CORPORATION, New York, NY
Developed and conducted training c lasses.
Monitored, evaluated, and counseled staff of 42 employees.
Designed and implemented employee incentive programs to increase productivity and customer satisfaction. Reduced union grievances by 40% while maintaining streamlined, profitable department.
Managed operations including forecasting, inventory control, purchasing, and quality insurance. Maximized revenues through efficient staffing, labor cost controls, and promotions.
11/94 - 10/97 MARRIOTT INTERNATIONAL, New York, NY
Researched cafeteria restructuring. Increased internal customer ratings by 17% through opinion surveys, menu engineering, physical plant redesign, special events and quality controls.
Developed and implemented annual business plans.
Evaluated processes to improve processes and employee morale. Reduced absenteeism and tardiness by 25%, increased productivity and service quality in a multicultural union work environment.
Acted as liaison between union employees and management. Analyzed and resolved personnel grievances. Managed corporate dining room for 1,500 employees.
6/93 - 11/94 STARWOOD, INC., Bloomington, IN
Human Resources Assistant
Researched and evaluated management practices, training and development programs, leadership principles and employee relations in international human resources department.
Assisted managers with hiring procedures, screening of candidates, coordinating interviews.
Seminars: Train the Trainer, Core Management, Progressive Disciplining, Preventing Sexual Harassment, Managing Diversity
Language Skills: Fluent in French, conversational Spanish.
Computer Skills: Proficient in MS Office 2000, MS Work, Excel, PowerPoint, Outlook, Lexis-Nexis and other research databases.